Frequently Asked Questions
We offer same-day delivery in Dubai and 1–2 day delivery across other Emirates including Abu Dhabi, Sharjah, Ajman, and Ras Al Khaimah. Orders are processed promptly to ensure fast and secure delivery.
Yes, we only sell 100% authentic, factory-sealed IQOS devices, TEREA, and HEETS. All products are sourced directly from authorized distributors and come with original packaging and manuals.
We accept Cash on Delivery (COD), as well as secure online payments via card. Our payment process is safe, fast, and encrypted for your protection.
Yes. We offer a free return/exchange policy for unused products reported within 24 hours of delivery. Please ensure items are sealed and in original condition.
You can WhatsApp or call us at +971 55 658 1945 or email andheetsiqosterea@gmail.com. Our customer service team is available daily from 9:00 AM to 11:00 PM.
CONTACT US FOR ANY QUESTIONS
We're Here to Help – Get in Touch Anytime
At IqosTereaHeets.com, your satisfaction is our priority. Whether you have a question about our products, need help with your order, or simply want expert advice on choosing the right IQOS device, our team is ready to assist you.
You can reach us through any of the following channels:
Call or WhatsApp
+971 55 658 1945
Available 7 Days a Week | 9:00 AM – 11:00 PM (UAE Time)
andheetsiqosterea@gmail.com
We aim to respond to all inquiries within 1-3 hours.
Delivery Locations
We proudly deliver across all Emirates:
Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Al Ain, and more.
Same-day delivery available in select areas.
For Orders & Product Info
Have questions about our IQOS devices, TEREA sticks, or accessories?
Our team of product experts is here to help you make an informed purchase.
Wholesale & Partnership Inquiries
For business collaborations, bulk orders, or distribution opportunities, contact us directly at andheetsiqosterea@gmail.com.
Thank you for choosing IqosTereaHeets.com – your trusted source for authentic IQOS products in the UAE.